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Respect for Human Rights

Our Policy

Appreciating Each One to be One's Self (The POLA ORBIS Group Human Rights Policy)

The POLA ORBIS Group promotes our Group philosophy - Sensitize the World to Beauty - by respecting the sensitivities and values of each individual and striving to help people all over the world live rich, colorful, and enjoyable lives. This is why we formulated Appreciating each one to be one's self (POLA ORBIS Group Human Rights Policy) in May 2018, based on the UN's Guiding Principles for Business and Human Rights, and are working to fulfill our responsibility. In particular, we are promoting initiatives to respect human rights with an emphasis on women's empowerment and value creation with the local area, which are closely connected to our business areas.

*It is the POLA ORBIS Group's policy to employ people with disabilities and strive to create workplaces in which they can work with peace of mind.

Human Rights and Our Business Activities

The Group considers women's empowerment and creation of community value to be highly material themes. Women's empowerment in particular is an area that relates deeply to our business, across a wide range of aspects including work environment, discrimination, advertising and promotion. We have endorsed the Women's Empowerment Principles (WEPs), and will continue working towards our goals for percentages of female employees and women in management positions. We are also focusing our attention on palm oil, from procurement sources primarily in countries such as Indonesia and Malaysia, for which we have concerns over major human rights issues such as forced labor and child labor at oil palm plantations that produce this palm oil. In addition to procuring certified palm oil in the future, the POLA ORBIS Group is also purchasing credits through RSPO as one form of support for oil palm plantations.
Additionally, the POLA ORBIS Group has utilized the Human Rights Guidance Tool formulated by the United Nations Environment Programme Finance Initiative (UNEP FI) to identify human rights risks. We regard the value chain as encompassing all processes in the product lifecycle from R&D, through procurement and manufacturing to logistics, advertising / promotion, sales, use and disposal. Moving forward, we will continue to consider what kinds of human rights violations could occur in the value chain–with regard to treatment in the workplace, discrimination, child labor, forced labor, freedom of association and collective bargaining rights, resources, relationships with the government and consumers, and complaint-handling mechanisms–and respond to human rights issues affecting each process.

  R&D Procurement Manufacturing Logistics Advertising / Promotion Sales Use Disposal
Working hours Occurrence of long working hours or failure to give leave due to delays or changes to plans, or responding to problems   Same as on the left
Wages Reduction of wages as a result of pressure to reduce costs, failure to pay wages due lack of a proper labor management system
Failure to ensure payment of the same wages for the same work, or payment of living wages
  Same as on the left
Health and Safety Inadequate fire prevention measures Handling of harmful substances, education Inadequate disaster-readiness measures Inhibiting the healthy development of children Same as on the left
Aging degradation of equipment / consideration for the harmful nature of work given to pregnant women / remote work WLB / measures to prevent infection Same as on the left
Harassment Physical, mental or sexual harassment or abuse through words, actions or other behavior   Same as on the left
Disciplinary Action Unjust punishment through inappropriate regulations (e.g. lack of multilingual versions)   Same as on the left   Same as on the left
Discrimination Discrimination on the grounds of gender, age, race, religion, sexuality / gender identity (LGBTQ) or disability during recruitment or employment
Child Labor   Allowing work by persons below the minimum age due to lack of checking of identification, or due to poverty          
Forced Labor   Failure to display conditions of employment, exploitative forced labor by trainees     Same as on the left
Collective Bargaining Rights Refusal of collective bargaining rights / disadvantageous treatment of employee representatives or labor union members   Same as on the left
Water Stress Using large amount of water, water pollution         Same as on the left
Land Resources Negative impact on conservation of forest ecosystems due to manufacture of products       illegal dumping of waste
Bribery Bribery in relation to acquisition of approval permits   Same as on the left
Privacy Same as on the right     Inappropriate use of customer monitoring data and behavior histories, etc.   Same as on the left
Sustainable disposal of plastic containers and packaging   Negative environmental impact of disposal of plastic containers and packaging
Handling of Complaints Failure to establish complaint-handling mechanisms, malfunction of such mechanisms

Human Rights Due Diligence

Human Rights Due Diligence Regulations

The POLA ORBIS Group formulated its Human rights Due Diligence Regulations in 2018. The regulations include measures to ensure employment and work environment (including prohibition of discrimination, prohibition of harassment, prohibition of forced labor and long working hours, prohibition of child labor, rights to association and collective bargaining, guarantee of the same wage for the same work, and guarantee of a suitable standard wage), measures to ensure security of personal information and privacy, protection of human rights connected to products and services, protection of human rights of suppliers and business partners (including prohibition of child labor and forced labor), protection of human rights connected to the process of selling products (including advertising / promotion), and protection of human rights connected to product disposal processes. Going forward, the Group will continue to monitor these items periodically.

Human Rights Due Diligence System

Under the direction of the Group's Chief CSR Officer, and with the support of the Group CSR Office, the Chief CSR Officer of each company monitors the state of compliance with these regulations on a regular, annual basis, and reports findings to the Group CSR Committee. Based on these findings, the Group CSR Committee discusses measures and reports to the Board of Directors of POLA ORBIS HOLDINGS.
The Group has also established an internal reporting system—the POLA ORBIS Group Helpline—and a hotline for business partners, in order to handle complaints from employees and business partners that pertain to human rights. The POLA ORBIS Holdings CSR Office is responsible for these systems. We have also established separate help desks for labor and harassment issues, which are the responsibility of the POLA ORBIS Holdings HR Office.

Human Rights Record

The POLA ORBIS Group carries out human rights due diligence once a year and assesses the impact on its business operations. As part of this, we also conduct risk assessments pertaining to labor issues. We also assess the impact of human rights risks on our business in considering Group priority risks. In terms of human rights and labor issues in 2020, we tackled harassment issues and improved working environments for remote work.
For business partners, we perform risk assessments to ensure that human rights are being protected by conducting CSR procurement questionnaire surveys and on-site audits. As of 2020, 12 Group companies had conducted on-site audits. In terms of human rights risks, we requested improvements with regard to the handling of chemical substances and waste in consideration of occupational safety and the surrounding environment, and received reports on the response to this.

Awareness Raising and Education with Regard to Human Rights

As part of the CSR-related e-learning carried out once annually, our employees learn about human rights. In 2020, they also learned about human rights at the CSR lecture. All officers and employees of the POLA ORBIS Group are invited to participate, and we achieved a 100% training completion rate.The POLA ORBIS Group has also conducted LGBT manner training.

Complaints Desk for Human Rights Issues

The POLA ORBIS Group has established a complaints desk / helpline for complaints relating to human rights issues. The Group has established an internal reporting system—the POLA ORBIS Group Helpline—that ensures the confidentiality and anonymity of Group employees who voice concerns. A hotline was also established for business partners, and complaints about the Group that pertain to human rights can also be directed there. In the event of a human rights-related impact, we will promptly take measures to remedy those affected.
In 2020, five internal reports regarding human rights were received from Group employees, and three reports were received from business partners. Specific responses and remedies included demotion of persons who engaged in power harassment, and cancellation of transaction agreements. We also worked to improve working environments for remote work, such as the development of communication infrastructure and the provision of mobile devices for work use. These complaints and our responses to them are reported to the Board of Directors on a regular basis.

Dialogs with Stakeholders Regarding Human Rights

From 2017 to 2020, we participated in the Stakeholder Engagement Programme organized by Caux Round Table Japan. We discussed important human rights issues by industry, using human rights guidance tools created by the United Nations Environment Program Finance Initiative (UNEP FI).

Representative POLA ORBIS Group Initiatives Regarding Human Rights

Women's Empowerment

70% of people living in poverty across the world are women, and 75% of people in need of humanitarian aid are women and children, requiring "self-reliance support" and "humanitarian support" for women. Japan also has big issues, such as the wide employment rate gap between men and women. The POLA ORBIS Group is a business that has been supported by women. We are working to empower women so that everyone around the world can live as themselves.

Endorsing the Women's Empowerment Principles (WEPs)

Endorsing the Women's Empowerment Principles (WEPs)

The POLA ORBIS Group has been promoting women's social advancement since the introduction of female salespersons in 1937. We will continue to promote the women's empowerment in the future.

Endorse the Women's Empowerment Principles

Principle 1: Establish high-level corporate leadership for gender equality
Principle 2: Treat all women and men fairly at work - respect and support human rights and nondiscrimination
Principle 3: Ensure the health, safety and well-being of all women and men workers
Principle 4: Promote education, training and professional development for women
Principle 5: Implement enterprise development, supply chain and marketing practices that empower women
Principle 6: Promote equality through community initiatives and advocacy
Principle 7: Measure and publicly report on progress to achieve gender equality

POLA: International Women's Day


Photo of our Kyoto Office in 1937

POLA endorses International Women's Day on March 8 every year as established by the United Nations, and engages in various actions. "Are women not allowed to apply?" In 1937, a woman who had seen a sign advertising that POLA was recruiting salesmen visited the Kyoto office. Since then, we have operated our business with the idea that women should take the leading role in our sales activities. Looking ahead, we will continue working to enable active roles for women in society.
In 2021, we will donate a portion of March sales for all Wrinkle Shot brand products–a pioneering brand in the field of wrinkle improvement–to organizations that support women. POLA also has about 3,800 persons responsible for running POLA shops in each region of Japan, and 175 grand owners (a top-tier position) who manage groups of multiple shops with annual sales of 100 million yen or more, and are active as business leaders. Owners expand their potential by making their own choices, and engage in various activities not only in beauty work but also for regional revitalization. As of March 8, on the POLA website, we will introduce the activities of owners who are actively contributing to regional revitalization by boosting their local communities.

A Corporate Venture Capital Project Specializing in Female Entrepreneurs The first investee SHE Inc.

The first investee SHE Inc.

POLA ORBIS HOLDINGS drafted a Corporate Venture Capital Project Specializing in Female Entrepreneurs for the internal venture system and commenced the project from 2018. The project aims to create female leaders that can be role models for the next generation. We are not only investing in and supporting female entrepreneurs mainly in the seed and early stages, but also providing training through female entrepreneur training programs (collaborating with external parties, organizing seminars, etc.) and support by utilizing branding and channel building knowhow cultivated in our cosmetics business.

Joint Establishment with Employees of a New Company Creating a World where Anyone can Enjoy Being Beautiful


In May 2020, encyclo, a new company operating a beauty business for cancer survivors, was established under the POLA ORBIS Group's internal system for new ventures. It was established jointly based on a business plan proposed by two employees who had personally fought cancer or supported someone in their fight against cancer, with support from the POLA ORBIS Group.
President Yuko Mizuta of encyclo identified issues in the environment and needs of cancer survivors while she was engaged in external activities related to cancer at Maggie's Tokyo, an NPO, and other organizations while also working for POLA and ORBIS. The company's director Akiko Saito identified issues in the quality of life of cancer survivors while she was working to launch a program supporting employees receiving cancer treatment while working. This resulted in their joint proposal of the business.
Under its vision, "Enable everyone's desire to be beautiful," encyclo will provide products that bridge medical settings and beauty needs.
To begin, the company will provide items that are both functional and fashionable, which allow users to enjoy being beautiful, for people suffering from lymphedema, an aftereffect of cancer treatment. These items will include compression legwear and innerwear.

POLA ORBIS Group Initiatives for Female Employees

POLA ORBIS Group Initiatives for Female Employees


At the POLA ORBIS Group, the female manager ratio is 46.9% and female employees make up 77.3% (the Group in Japan, regular and irregular employees)(As of 2020). We are working to create an environment that makes it easy to work for all employees. In recognition of our initiatives we were selected for the MSCI Japan Empowering Women (WIN) Select Index. (As of 2020)

Value Creation with the Local Area

Wherever you live, you have the right to lead a happy life. The POLA ORBIS Group contributes to providing "rich, colorful, and enjoyable lives," including Regional Revitalization, without any restrictions because of where you live.

POLA -- Creating Value for Local Communities

POLA has a nationwide sales network. Therefore we embark upon initiatives to contribute to the revitalization of local communities by operating our business in a community-based manner. As shop owners, our Beauty Directors expand business, which revitalizes the local economy and develops active, local female entrepreneurs. In addition, we provide experiences in rural areas that had been available only in cities, thereby increasing the attractiveness of each local area. In response to local people's desires for more opportunities to enjoy meeting people and have more places where people are able to gather, we provide opportunities for interactions between people, such as work experience events for children and customer appreciation day.

A Project that Coordinates Traditional Crafts and Businesses

In 2018, POLA ORBIS HOLDINGS started a project for coordinating traditional crafts and businesses, entered and accepted as part of our internal venture system, in order to create opportunities to practice traditional crafts that developed in each region and to help them develop further.
We carry out the appeal of traditional crafts and EC sales centered on Instagram (@serendouce_crafts_). In order to deliver traditional crafts to as many people as possible, we hold exhibitions several times a year where you can actually experience and feel traditional crafts.

ESG Information
Corporate Report2020