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Handling of Personal Information

Established May 1, 2008

POLA ORBIS HOLDINGS INC. (hereinafter referred to as the "Company") handles personal information in the following way to enable customers to use products and various services supplied by the Company safely.

Management System

The Company works to maintain accurate and up-to-date information that has been collected and that can identify individuals (hereinafter referred to as "personal information").
Required and appropriate measures have been put in place to ensure comprehensive safety management (information security etc) of personal information in an effort to prevent access by third parties, modification or data leakages.
Training is regularly conducted for employees to protect personal information, and efforts are made to maintain and enhance the management system.


The Company uses legal and fair methods of collecting personal information.
Personal information on customers may be collected directly when customers purchase products from the Company, use various services or the website, participate in various survey activities, or participate in various events. Such information may include the customer's name, address, telephone number, age, date of birth, gender, e-mail address, occupation, family structure, products purchased, services used, preference with regards to cosmetics and fashion, size, skin condition and suggestions or opinions.


Personal information on customers is collected to ensure safe and accurate transactions with customers, with the aim of providing better quality products and services. Specifically, personal information is used to deliver products and services from the Company, as a reference for research and development of products and services, create various statistical documents and media, record and organize various customer guidance via the telephone, direct mail and other channels and feedback and inquiries regarding our products and services and as required for other duties in the line of business.

Supply of Personal Information to Third Parties

Personal information on customers may be disclosed or provided to third parties in the following cases:
(1) When the customer agrees in advance to disclose or provide information
(2) When required to by law
(3) When the required personal information is disclosed or provided to third parties assigned to handle personal information so that the Company can achieve the purpose that has been outlined to customers
In this case, third parties are requested to incorporate the same level of information management to ensure comprehensive management of information.

Disclosure, Revision and Termination of Use of Personal Information

The Company will comply with customers requesting disclosure of their own personal information swiftly as required by law, notwithstanding any special circumstances, after identification has been checked. the Company will comply with customers requesting revisions or termination of use of their own personal information swiftly as required by law after identification has been checked.
Enquiries related to the disclosure, revision or termination of the use of personal information, or any questions regarding the handling of personal information, should be forwarded to the following e-mail address.
E-mail : webmaster@po-holdings.co.jp

Storage Period and Destruction of Personal Information

Personal information on customers will be stored and managed appropriately for a time period considered necessary by the Company, and will be destroyed safely and in a non-recoverable state when this time period expires.

Compliance with Laws, and Improvements and Modifications

Personal information on customers is handled in compliance with the "Act on the Protection of Personal Information" and other applicable Japanese laws, and reviews are conducted constantly to make improvements and modifications.


For more information on how personal information is handled for each product and each service, see each respective "Handling of Personal Information."

Handling of Personal Information